Política de envío

Shipping Policy – Aizue

At Aizue, we aim to deliver your orders quickly and safely. Please review our shipping policy below.

Order Processing Time

• All orders are processed and dispatched within 2 business days after the order is placed.

• Orders are not dispatched on Sundays or public holidays.

Shipping Timeline

• Once dispatched, delivery typically takes 3–7 business days, depending on your location and courier partner.

• Delivery timelines may vary due to factors beyond our control such as weather conditions, courier delays, or regional restrictions.

Shipping Charges

• Shipping charges, if applicable, will be clearly mentioned at checkout before payment.

• Any additional charges due to incorrect address details provided by the customer will be borne by the customer.

Order Tracking

• Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment status.

Delivery Address

• Please ensure that the shipping address and contact details provided at checkout are accurate and complete.

• Aizue is not responsible for delays or failed deliveries due to incorrect or incomplete address information.

Damaged or Missing Packages

• If your package arrives damaged or appears to be tampered with, please contact us within 48 hours of delivery at support@aizuestor.com with clear images or videos for assistance.