Shipping policy
Shipping Policy – Aizue
At Aizue, we aim to deliver your orders quickly and safely. Please review our shipping policy below.
Order Processing Time
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All orders are processed and dispatched within 2 business days after the order is placed.
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Orders are not dispatched on Sundays or public holidays.
Shipping Timeline
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Once dispatched, delivery typically takes 3–7 business days, depending on your location and courier partner.
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Delivery timelines may vary due to factors beyond our control such as weather conditions, courier delays, or regional restrictions.
Shipping Charges
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Shipping charges, if applicable, will be clearly mentioned at checkout before payment.
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Any additional charges due to incorrect address details provided by the customer will be borne by the customer.
Order Tracking
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Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment status.
Delivery Address
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Please ensure that the shipping address and contact details provided at checkout are accurate and complete.
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Aizue is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Damaged or Missing Packages
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If your package arrives damaged or appears to be tampered with, please contact us within 48 hours of delivery at support@aizuestor.com with clear images or videos for assistance.